Welcome to Kashtii store! We want your shopping experience to be stress-free, which is why we have a clear policy for shipping, returns, and refunds. Here are the key points to keep in mind:
Shipping: We offer fast shipping, with products shipped within 2 days and delivered within 5 to 7 days (Applicable for India).
Cancellation: If you need to cancel your order, you can do so only if it hasn’t been processed from our end. So, if you change your mind, act within 2 hours!
Refunds: We process refunds through the same online mode in 10 to 15 working days. You’ll get your money back, no questions asked.
Returns: We accept returns within 7 working days of the date of receipt of order. To be eligible for a return, your item must be unused/unwashed and in the same condition that you received it. It must also be in the original packaging. If you’re not satisfied with your purchase, we’re happy to take it back.
Exchange: We only replace items if they are defective or damaged. If you’re looking to exchange your item, we’ll deliver the new one within 5 working days. We’re here to make sure you’re happy with your purchase!
Customer Service: If you have any questions or concerns, our customer service team is available to assist you Monday through Friday from 11 am IST to 7 pm IST.
At Kashtii store, we’re committed to providing our customers with a seamless shopping experience. Whether you’re looking to buy, return, or exchange, we’ve got you covered.